Friday, July 22, 2011

Time Flies when you are having fun


It amazed me to realize that June 14th of this past year marked the 12th anniversary of Litigation Solutions! Twelve years ago I was sitting in the Gulf Tower with my partner and one other employee with little more than a quesy stomach, and the hope that quitting a very good job in order to chase my dream of opening my own business would not be the biggest mistake of my life. We initially opened up to be a one stop shop for litigation support services doing records retrieval, litigation copy work, trial exhibits, court reporting and subpoena service. Later in that year, the opportunity to get into the investigative field presented itself, and we dove in head first. The next two years taught us a few things. First, that there is a reason that most start up businesses fail in their first year, second that we were pretty good at getting those records for the litigation industry and doing surveillance, and finally, well we were not so good at all of those other things! As a result, we stopped doing our scanning and imaging work, our trial exhibits, and court reporting to devote our energies to building the best Investigations and Records Procurement business that we could. With the help of wonderful employees, most of which are still here, and now running regions or one of the divisions, and many great clients, many of whom I now count as great friends, we are now a company which employees 275 people, handling records procurement nationally, and investigations in 22 states with our own staff. We also handle the other states for investigations through a network of over 1,000 investigators that we developed at the request of our clients, and through our Vendor Management Program. I stepped back to realize that we have more than 165 of our own full time investigators working in 22 states, and a management team of 13 field managers, a Vice President and 2 Regional Vice Presidents to support those field operations for investigations. In addition, there is an administrative support staff for that department of about 20. There is now a sales team of nine Account Executives and 3 Regional Vice Presidents driving sales for the company. Our SIU department has 8 staff members and a manager, and the DiggiT team now consists of 12 people and a manager! Great job by all involved! In additon to that, our Records Procurement department has a staff of 24, a Vice President and an Operations Manager. Add six full time IT employees, and a Corporate staff, and it seems like a long time since I called my partner shortly before our first Christmas in business to ask if it meant that we were bankrupt when we could not pay ourselves and still meet payroll! Finally, the last I checked we had more than 6,000 individual clients signed up to work with us through LS Customer Link. Finally, priding ourselves on being ahead of the curve in terms of new services to offer our clients, I was excited to know that we now have done more than 6,000 DiggiTs for our clients, and some of the industry is just starting to counter with a service to compete in the Social Networking Investigations arena. Thank you again to all of our employees who hustle every day to deliver a quality service, and especially to our loyal client base who entrusts us to do just that each and every day!

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